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Business playbook · 10 tactics

10 Levers That Move a Small Business Bottom Line

Price, retention and unit economics beat cost-cutting almost every time.

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01

Move price before you cut cost

A small price increase drops straight to contribution margin. An equivalent cost cut usually takes months and damages something.

02

Compute contribution margin per unit first

Until you know price minus variable cost, you cannot tell whether more volume helps or simply loses money faster.

03

Halve churn before doubling acquisition

Retention compounds into lifetime value. Acquisition spend multiplies whatever your economics already are, including the bad ones.

04

Measure CAC on total sales and marketing cost

Ad spend alone understates acquisition cost, often by half, because salaries, tools and agency fees are real.

05

Use gross-margin lifetime value, never revenue

Revenue LTV flatters every business ever modelled. Only margin funds the next customer.

06

Watch CAC payback alongside the ratio

A healthy ratio with an eighteen-month payback still consumes cash faster than most companies can fund.

07

Convert every finance offer to APR

Factor rates, discount rates and daily holdbacks are deliberately incomparable. One number ends the confusion.

08

Audit cloud egress and idle environments quarterly

Bandwidth and forgotten test environments are the two lines that grow without anyone deciding they should.

09

Invoice on shorter terms before financing receivables

Moving from sixty to thirty day terms is free. Factoring the same invoices is not.

10

Track a maximum of five measures

Twenty indicators is the same as none, because nothing gets acted on. Pick the five that change decisions.